Telehealth

For all of Duke Health

Telehealth includes video visits, telephone calls, and virtual check-ins to evaluate and determine treatment for patients (not just a follow-up call to provide lab results).  Payers have updated their policies to allow Telehealth services to aid patients (for COVID-19 or any other condition) during this time.

Video Visits Approved Technology Platforms

Video Visits occur from the patient home/private location with their provider. Video Visits should include two-way audio and video communications. The Zoom Telehealth platform integrated with Maestro Care or Doximity platform should be used for Video Visits across Duke Health. The enterprise Zoom platform for regular meetings should not be used for patient use. 

Specific telehealth programs have been approved for use of Jabber, Microsoft Teams, AmWell, or Teladoc/InTouch technology platforms.

If you have questions about the provision of Telehealth services or other general questions, please contact us at any time at Duke Telehealth @ duketelehealth@duke.edu

Telehealth Resources for Practical Use