Office of Patient Experience

The PDC Office of Patient Experience Team serves our leadership, physicians, providers, and clinic staff to ensure our patients have a consistent, positive experience when visiting a Duke PDC clinic.

Our Services

  • Custom, in-person training
  • Online training
  • PDC-wide training
  • Team building 
  • Retreats 
  • Provider coaching 
  • Leadership consulting
  • Job aids

"The PDC Patient Experience Team provided our department with the expertise we needed to develop sound strategies to move forward in our quest for the exceptional patient, provider, and support staff experience. They partnered with us to develop a department-wide retreat that was an overwhelmingly positive experience for our team. I am appreciative of this tremendous resource." - Department Administrator

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