PDC Patient Experience Team

Our team advises leaders, physicians, providers, clinic staff, and others to continuously improve the patient experience by creating a culture that promotes skills, inspiration, and resilience.  We provide educational interventions, training, team building, retreats, provider coaching, and leadership consulting to ensure the consistent delivery of patient-centered care.


​Sanne H. Henninger, MSW, LCSW, Ed D

Director, PDC Office of Patient Experience

Sanne has an extensive background in mental health, including working at Dorthea Dix hospital and in private practice. She has undergraduate degrees in psychology and social work and a doctorate of education with emphasis on organizational development and training. She has experience in counseling, consulting, managing, and training. She is most passionate and focused on how safety culture concepts impact staff and patient outcomes. Her goal is to connect people, particularly in healthcare, in ways that inspire staff to help patients have the best experience possible.


Angela Rice-Warren, MEd

Patient Experience Educator

Angela has been at Duke for 18 years, serving in a variety of educational roles where she designed and delivered training for physicians, providers, and staff from multiple therapeutic areas including oncology and cardiology. She has a Master’s degree in Adult Education from NC State University and serves as the PDC’s primary educator. She supports clinic leaders with educational interventions and provides educational modules for all PDC employees.