Patient Communication

RESUMING CLINIC OPERATIONS

Enhancing Access to Patient Care—Approved Key Messages:

We are committed to enhancing our patients’ access to care, and you should feel confident that we are taking the appropriate steps to prepare our environments. Here are approved key messages to share with our patients about how our team is committed to safety while we prepare for this next phase of our response.

A recent market study to measure the sentiment of our patients was conducted to help us understand their concerns and needs in order to better connect with them as we resume clinic operations. Learn more about the outcomes by clicking the links below.

COVID Market Survey Results

COVID Market Survey Key Insights Report

 


CLINIC SIGNAGE 

Sign orders come at no charge to clinics. For those who were unable to complete the order form distributed on April 30, whose needs have since changed, or who wish to order new sign options, please use the below order form. Additional signage is in development and will be added as it is available. 

Print-your-own signs >
 


OPERATIONAL STATEMENTS FOR DUKEHEALTH.ORG

If your clinic plans to change its operating hours, consolidate days it sees patients, or close altogether, please consider which of the following statements best describe your new operations and provide details specific to your clinic and send that information to us. 

Limited Hours/ Video and Telephone Visits Available: Starting X DATE, CLINIC X will reopen on a limited basis [hours may be included if provided]. Telephone or video visits available (for: [add types of appointments as appropriate]).  In-person clinic appointments are also available. Limit to one visitor 12 years-of-age or older.  Schedule your appointment through MyChart or by calling XXX. We understand you may have concerns about COVID-19 when you seek care. Please read about the precautions we’ve put in place to protect your health and safety.

Normal Hours/ Video and Telephone Visits Available: CLINIC X will resume normal operating hours, [Monday-Friday 8 AM-5 PM] starting DATE. Most appointments will still be conducted via Telehealth. Telephone or video visits available (for: [add types of appointments as appropriate]).  . In-person clinic appointments are also available. Limit to one visitor 12 years-of-age or older.  Schedule your appointment through MyChart or by calling XXX. We understand you may have concerns about COVID-19 when you seek care. Please read about the precautions we’ve put in place to protect your health and safety.

Expanded Hours/ Video and Telephone Visits Available: Starting  X DATE, CLINIC X will offer expanded hours, including: XXX. Most appointments will still be conducted via Telehealth. Telephone or video visits available (for: [add types of appointments as appropriate]).  In-person clinic appointments are also available. Limit to one visitor 12 years-of-age or older.  Schedule your appointment through MyChart or by calling XXX. We understand you may have concerns about COVID-19 when you seek care. Please read about the precautions we’ve put in place to protect your health and safety.

 


NOTIFYING PATIENTS OF OPERATIONAL CHANGES

If your clinic is planning to send a communication to patients concerning a location closure as a result of the COVID-19 pandemic, please use the language found in this template

Please send a draft of your notification to PDC Communications prior to sending it to patients.